New Cancellation Policy:
Amid the ongoing uncertainty of COVID-19, we have modified our cancellation policy to offer greater flexibility to all our clients. We hope this will alleviate any stress and hesitation you have about an upcoming appointment. If you need to reschedule for whatever reason, and especially if you are not feeling well, we understand and request for you to please contact us as soon as possible to reschedule. To further support you, there will be no penalties for cancellations.
New Booking Policy:
Due to COVID-19, we are temporarily limiting the number of daily appointments. The health and safety of our clients and staff is very important to us. For this reason, walk-in appointments will not be accepted and clients who are not currently receiving a service will be asked to step out in order to control the number of people within the clinic. If you are experiencing a fever, cough, or sore throat, please reschedule your appointment for when you are no longer symptomatic. If you have been to a COVID-19-impacted area or have been in close contact with a person infected with COVID-19, we ask that you please reschedule your appointment for 14 days past the date of contact. Please note, we are requesting that clients wear face coverings when they arrive for their appointments and throughout ones session.
Our booking hours/times have been changed to accommodate changes to our pre- and post-session protocols, as well as to eliminating the overlap of clients in our space. We are leaving 30 minutes between each client(s) for hygiene and room sanitation protocols as well as personal re-set time, and stagger start times so no client arrivals or departures overlap.
All of our services are pre-paid and we are encouraging our guest to leave any form of gratuity/tips via credit card or in our disinfectant solutions provided by our clinic to decrease the spread of Covid-19 which, is a touchless pay system.
Our health intake forms have been revised and other related client forms as well.
Populations that are especially vulnerable to COVID-19 may have stricter and extended shelter-in-place recommendations. This includes clients who are 65 years and older, and those with conditions such as heart disease, lung disease, diabetes, and suppressed immune systems.
If you are a guest that is at-risk categories that need to wait a little longer before returning to see us: In accordance with extended shelter-in-place recommendations to protect our more vulnerable populations, we are not working with clients with compromised immune systems, clients aged 65 or above, or clients in other elevated at-risk categories at this time.
Items/Services on hold:
- lymphatic drainage massage