Your Healing Hands Massage Therapy
Yours In Health-Longer Sessions For Lesser Rates
Our Rules & Policies

PLEASE READ ALL INFORMATION CAREFULLY 


Click on the link below to use your GroupOn/Living Social Voucher(s)

NOTE: Some Tuesdays and Thursdays may NOT be available. Booking after hours you may receive a phone call during normal business hours if the date you picked is not available. Please plan for a back up date and leave  redemption code or  redemption date in the “notes” section otherwise your appointment will not be saved  if we cannot verify your purchase. Also, please note: there will be no outside products allowed, beverages or weapons allowed in our facility. 

https://clients.mindbodyonline.com/classic/ws?studioid=593944&stype=-9

AS OF APRIL 1, 2016 ALL SERVICES MUST BE PRE-PAID BEFORE SERVICE(S) IS RENDERED

 

 

ALL SERVICES ARE BY APPOINTMENT ONLY

 

GroupOn/Living Social

Note: Promotional value expires 90-120 days after purchase depending on voucher. Amount paid never expires. Not valid for clients active within the past 6 month(s). Must be 21 or older. Appointment required... please book at least two (2) weeks in advance since spots fill up quickly. Credit card required at time of reservation. NO SAME DAY APPOINTMENTS. Merchant's standard cancellation policy applies (any fees not to exceed voucher price). If voucher expires client may still use voucher with conjunction of spa fee. Limit 1 per person, may buy 1 additional as gift. Limit 1 per visit. Valid only for option purchased. All goods or services must be used by the same person. Gift can not be gifted to self. Valid only on Tuesdays and Thursdays from 10 a.m.–10 p.m. Based on availability. NOTE: GroupOn/LivingSocial and Service Payments DOES NOT include  gratuity/tip so please be kind to leave it behind at checkout so we don’t charge your card 18% of the original service fee. Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services. 


Cancellation Policy
We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:

 

By paying online or via phone you are authorizing us to charge your account/card.


*** WE TAKE ACTIVE CREDIT CARDS, DEBT CARDS AND OR VOUCHER NUMBERS TO PAY FOR ALL SERVICES***

 

*** FOR THE FOLLOWING HOLIDAYS WE WILL NOT BE ACCEPTING ANY PROMOTIONAL CODES, MEMBERSHIP SERVICES, VOUCHERS, AND OR GIFT CERTIFICATE: SWEETEST DAY (14-16), CHRISTMAS (21-26), VALENTINES DAY (10-14),  AND MOTHERS DAY (10-17) OR IN THE SAME WEEK OF. ALL CLIENTS MUST BOOK APPOINTMENT(S) IN ADVANCE ONLINE OR CALL OUR OFFICE; CASH or CREDIT CARD PAYMENTS ONLY FOR THESE HOLIDAYS ***

 

 

2 hours advance notice after making your appointment is required (THE SAME DAY) when canceling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 2 hours advance notice after making your appointment you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment. Any discounts given during your prior appointment will be NULL & VOID.

No-shows
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment the FULL value.

Late Arrivals
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

 

Rebook Fee

As a one-time courtesy we do offer a re-book fee so one doesn't lose out on their services; For individual it's a $20 charge and couples a $35 charge; NO RE-BOOKS FOR NO SHOWS/NO CALLS & NO RE-BOOKS ON WEEKENDS;RE-BOOKS will only be given M-F.

 

Expiration Dates

After 90 days if your gift-certificate, gift card, pre-paid service, re-book and or service(s) has not been redeemed from the day of purchased it is considered expired, which means it can no longer be used; Only Memberships have no expiration date. If services were purchased through a third party entity one must follow their policy & procedures.

 

Inappropriate Behavior

If you are misbehaving in a manor that is inappropriate towards your therapist your services will be ended immediately and you will be charged the full amount of your appointment (ALL SPECIALS WILL BE NULL & VOID) and or the authorities will be called. This is a CHRISTIAN FACILITY/SPA so act accordingly!

 

Denial of Service(s)

If you are sick or feeling sick, which means: coughing, sneezing, fever, runny nose, hives, rashes, and or any other contagious disease(s) that’s not mentioned above... your service(s) WILL BE DENIED. Please DO NOT SCHEDULE if you have symptoms!

 

 

 

There will be NO REFUNDS ON ANY SERVICES.

We look forward to serving you!

© Copyright 2018 Your Healing Hands Massage Therapy. All rights reserved.